Sightique Optic Supplies UK Limited provides a warranty on optical frames against manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or handling errors.

Warranty Period

• The warranty lasts 24 months from the date the practice purchases the frame from Sightique — a single period regardless of when the frame is later sold to the patient.
• Example: if a frame is sold to a patient in month 23, the patient has 1 month of warranty remaining.

What’s Covered

• Factory faults or manufacturing defects only.

What’s Not Covered

• Damage caused by misuse or abuse;
• Neglect; or
• Errors by the customer, patient, or lab.

How Claims Work

1. Include the original sales invoice from Sightique with every claim.
2. Our technical team will inspect the frame. If a manufacturing defect is confirmed, we will repair or replace it and credit courier fees. If the damage is due to misuse or neglect, no courier fee credit applies, and no credit note will be issued where the frame can be repaired.
3. Where possible, we will repair before replacing.
4. Frames can be collected during scheduled visits by our Sales Representatives.

Important Notes

• Warranty applies from the date of sale to the practice, not the patient.
• Please allow our Sales Representatives to update your stock regularly to keep warranty coverage valid.
• Clearly describe the defect when submitting a claim.
• Where the end customer is a Consumer, nothing in this Policy affects their statutory rights under the Consumer Rights Act 2015 (see Credit Returns Policy).