Business Customers

Claims for short, damaged, or non-delivered goods must be lodged in writing within 21 days of receipt (see Terms and Conditions of Sale); goods are deemed accepted after that period. Outside of such claims, business Customers do not have a general right of return — remedies for defective Products are limited to those in the Warranty Policy: repair, replacement, or credit note at Sightique’s discretion.

Consumer Customers

Where the Customer is a Consumer, nothing in this Policy affects statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

• Faulty or misdescribed goods: reject and refund within 30 days of delivery; repair or replacement if between 30 days and 6 months; partial or full refund if repair/replacement is not possible or fails.
• Cooling-off period: Consumers who purchase online or by distance means have 14 days from the day after delivery to cancel for any reason and return goods in saleable condition for a full refund.
• Cost of returns: at Sightique’s cost if goods are faulty or misdescribed; at the Consumer’s cost if returned during the cooling-off period without defect.

These rights are in addition to, and do not affect, any other statutory rights the Consumer may have.